Solved Cannot sign in Fanvil door phone web interface

[Rick59]

I have a many Fanvil PA2 and i23S connected to our Hosted 3CX. They are registered and working (can make and receive calls).
Since a few day, I can't no longer successfully log in with the Web interface on any of the door phone.

All the door phone have the latest supported firmware.

I am using the user id and phone password available in the 3CX Management Console (Phone function):







I have done a factory reset on one of the PA2 and did a provisioning (Following this guide).

Even after that, I cannot log in.

Anybody else is experiencing this?

 

[Rick59]

Forget about this, the problem was behind the keyboard! I needed to use the user 'admin'.

 

[JohnS_3CX]

Hi Rick,

Indeed, the user remains admin on all devices, only the "Phone Password" is changed by 3CX.

Glad to hear it was all sorted in the end!