Can't add a router phone to a user with a phone

[zenxedo]

I can't find a way to add a router phone to an exsiting user.

Why is there no way to add router phone from the management console and you have to go to through the web console? Is the plan to have certain functionailty spread all over the place with no consistancy?

 

[Alejandro_3CX]

Hi, you have to do it using the admin panel via web client, pwa or desktop app.

You can check the provisioning guides and follow all the steps.

The device must be using the supported firmware version.

Using V20 there will be just one link, all the settings will be done via the admin panel. So there will not be a management console. This has been discussed over the time in different blogs and posts.

Have a great weekend!

 

[zenxedo]

I've looked and the only way I see to add a router phone is to a user with no phone via the web client. I make it to step 3 in the guide and there is no "configure a phone" option that I see. That option is only available to a user with no phone assigned and it's very obvious.

That's nice to know everything will be in one spot. I guess I need to follow the blogs because it looks like their will be breaking changes in v20. It would be helpful to be notified in the manangment console of the app about big changes becuse that is where most people are monitoring things.

 

[SteveITS]

The router phone has to be first, and only one router phone per extension, IIRC.

 

[zenxedo]

So how do you add a second regular phone to a user or will that be released in version 20? I am only able to add a second regular phone throught the older mangment portal.

 

[SteveITS]

So how do you add a second regular phone to a user or will that be released in version 20? I am only able to add a second regular phone throught the older mangment portal.

I'm hoping that everything moves over as is, including that ability. We're setting up one right now where it's a cross-border business and the business owner has phones in multiple locations/countries, and so has multiple extension numbers on their old system. Hopefully v20 will be able to have multiple router phones for this purpose.

Another restriction in the v18 Admin portal is that you can't add a user with a specific extension number, at least without using Import...it uses the next available number. Or edit the company-level office hours or holidays, though I suspect that level is going away completely (in favor of group hours).