Solved Can't call out. Getting message "not acceptable here"

[RiverKayaker]

Hi I just completed setting up 3CX (v16), provisioned a Yealink T46G phone, setup SIP trunking, and setup rules and when I try to make an outbound call I receive a busy signal with the message "not acceptable here". I can call into my voicemail and I can call into this phone from my cell phone just fine. Any ideas? Thanks.

 

[Saqqara]

You need to check activity logs, to see if the system is dialling the number and which system is giving you the message

sounds to me you are not presenting the number in the correct format for your provider

 

[RiverKayaker]

Thank you for the response. Here is what I found in the log...

04/03/2020 7:22:07 PM - Call to T:Line:10000>>xxxxxxxxxx@[Dev:sip:[email protected]] from L:45.1[Extn:320] failed, cause: Cause: 606 Not Acceptable/INVITE from xx.xx.xx.xx:5060

 

[leejor]

Scroll down to section 5, on creating outbound rules...

https://support.sip.us/hc/en-us/articles/360034514232-3CX-Version-16-

Be certain you are sending a number in the correct format

 

[RiverKayaker]

Scroll down to section 5, on creating outbound rules...

https://support.sip.us/hc/en-us/articles/360034514232-3CX-Version-16-

Be certain you are sending a number in the correct format

Thanks for the tip. Unfortunately I had already done this. I took a moment just now to look it over again and everything looks good. Let me know if you think of anything else I can try. I appreciate the help!

 

[RiverKayaker]

I noticed that each time I attempt a call this error is also created in the activity log...

04/04/2020 11:05:26 PM - Exception: ParseException ../../rutil/ParseBuffer.hxx:230, Parse failed unexpected eof in context: xNUMBEROMITTEDx ^ @ ../../rutil/ParseBuffer.hxx:230

 

[RiverKayaker]

I just realized I actually receive 3 errors each time an outside call is attempted...

04/04/2020 11:05:26 PM - Call to T:Line:10000>>xxxxxxxxxx@[Dev:sip:[email protected]] from L:60.1[Extn:320] failed, cause: Cause: 606 Not Acceptable/INVITE from xxx.xxx.xxx.xxx:5060

04/04/2020 11:05:26 PM - [CM503003]: Call(C:60): Call to <sip:[email protected]:0> has failed; Cause: 606 Not Acceptable/INVITE from xxx.xxx.xxx.xxx:5060

04/04/2020 11:04:42 PM - Exception: ParseException ../../rutil/ParseBuffer.hxx:230, Parse failed unexpected eof in context: xxxxxxxxxx ^ @ ../../rutil/ParseBuffer.hxx:230

 

[AWS2P]

I can call into my voicemail and I can call into this phone from my cell phone just fine

From internal call between extensions or from outside using your trunk?

Which SIP provider do you use? is it 3CX supported?
is firewall checker green passes?
Is your trunk green connected ?
Can you share a screen copy of your outbound rule?

 

[leejor]

From Wikipedia...
606 Not Acceptable =The user's agent was contacted successfully but some aspects of the session description such as the requested media, bandwidth, or addressing style were not acceptable.

Might it be a caller Id issue, sending something unacceptable? Incompatible Codec?

Have you spoken with the provider to see if they are able to tell you why the call is being rejected?

 

[Ranac]

Hard to help without knowing the SIP provider.

 

[RiverKayaker]

Guys, just wanted to follow up that I got this resolved. The SIP provider required that a valid phone number be entered in the field "Outbound Caller ID" under Extensions > General. After I did that I was able to call out.

 

[YiannisH_3CX]

Glad to see the issue has been resolved