Can't edit Trunk or DIDs from admin console

[Derick]

We have the web-hosted Professional version 20.0 update 8. I can't figure out any way to manage our DID numbers, or even really view them. When I go to "Voice & Chat" in the admin console, I can see our Trunk. In the "Information" column, it starts to list our DID numbers but can't show more than 3 of them. When I click on the trunk or click the three dots and "Edit Trunk", it just takes me out of the admin console and I'm back on the "Team" calling page, the home page when you first log in.

I figured out a workaround for viewing all our DIDs, by going to a digital receptionist and clicking the drop down it lists them all. But I can't do anything else that I should be able to do to manage the Trunk. Is this something I need to pay for support to get fixed? Any help would be appreciated.

 

[Charles_3CX]

Hi, is this trunk not on our supported list, and was it configured in a previous version with an unassigned provider template rather than a Generic template?

If so, delete the trunk, recreate it using the generic trunk template, and reconfigure your DIDs' destinations and outbound rules. This is one of the reasons we always recommend using a supported SIP trunk provider with 3CX:

 

[Derick]

Our SIP trunk provider is not on the supported list, no. It was configured on a previous version, yes. I will look into pricing with supported providers, but assuming I can get help from my current SIP trunk provider, should I be able to simply delete and re-create the trunk?

 

[TheodorosG_3CX]

should I be able to simply delete and re-create the trunk

This would be the safest way. Use the Generic sip trunk template and ensure to export the DID's from the Inbound Rules report prior the sip trunk configuration.