Can't listen to Queue calls

[controlshift]

When using the webclient, I am trying to listen to Queue calls.

I have;

1. Set myself up as a manager in the group called "All users" which contains every user in our office
2. Set all of the checkboxes to active on the rights tab for my extension
3. Tested listening in to all types of calls

The only type of call I don't have the option to listen to is when I choose the "Queue Calls" tab inside the webclient and the details column says "External"

If the details column doesn't say "External" and is empty, then I am able to listen to this call.

Please assist.

 

[eddv123]

What sort of licence do you have: https://www.3cx.com/ordering/pricing/

Also can you confirm the browser type you are using for the web client.

 

[controlshift]

What sort of licence do you have: https://www.3cx.com/ordering/pricing/

Also can you confirm the browser type you are using for the web client.

Hi, we have the Professional Perpetual licence and are using Google Chrome.

 

[controlshift]

What sort of licence do you have: https://www.3cx.com/ordering/pricing/

Also can you confirm the browser type you are using for the web client.

Hi, I believe I have worked this out.

We have two groups

1. Customer service team
2. All Users

I am a manager of the "All Users" group as worded, this group has all members of our office
I wasn't a member of the "Customer Service Team" group

The staff inside the "Customer Service Team" Group have a setting deactivated "Show calls to group members"

Once I added myself as a manager to "Customer Service Team" and set the ability to listen to calls, I was able to listen to Queue calls that had members of the "Customer Service Team" Group in them.