can't make outbound calls (SPA 3102)

[S-F]

Hello all. I'm new to the world of 3CX and am jumping in with both feet here trying to use it with Skype. At any rate I have two questions at the moment.

First: I can't make outgoing calls. I'm using a Linksys SPA2102. Here's a log of what happens:

14:09:22.846  [CM503020]: Normal call termination. Reason: Not available
14:09:22.846  [CM503016]: Call(1): Attempt to reach <sip:[email protected]> failed. Reason: Temporarily Unavailable
14:09:22.846  [CM503003]: Call(1): Call to sip:[email protected]:6060 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6060
14:09:22.846  [CM505002]: Gateway:[skypeserver] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.9919.0] PBX contact: [sip:[email protected]:5060]
14:09:22.846  [CM503002]: Call(1): Alerting sip:[email protected]:6060;rinstance=b16725ee50456d15
14:09:22.628  [CM503025]: Call(1): Calling PSTNline:19@(Ln.10000@skypeserver)@[Dev:sip:[email protected]:6060;rinstance=b16725ee50456d15]
14:09:22.596  [CM503004]: Call(1): Route 1: PSTNline:19@(Ln.10000@skypeserver)@[Dev:sip:[email protected]:6060;rinstance=b16725ee50456d15]
14:09:22.534  [CM503010]: Making route(s) to <sip:[email protected]>
14:09:22.487  [CM505001]: Ext.10: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA2102-3.3.6] PBX contact: [sip:[email protected]:5060]
14:09:22.471  [CM503001]: Call(1): Incoming call from Ext.10 to <sip:[email protected]>

I'm not sure if it's a country code issue since I start to get the busy signal as soon as I hit the first key.

Any ideas? I can receive calls just fine.

Second: How do I record a voicemail greeting? I didn't see any mention of it in the manual.

Thanks everyone.

 

[SY]

Answer for second question:
"3CX Extension User Manual" - https://www.3cx.com/user-manual/ (updated link)
"Voice Mail" options are described here - https://www.3cx.com/user-manual/ (updated link)

First question is not related to 3CX Gateway for Skype. There is a problem with basic configuration of SPA3102
Can somebody help?

Thanks

 

[S-F]

Thanks for the email information. And thanks for moving the thread. I assumed that it was a Skype related issue since so many other people reported similar issues. I'll try to get Linksys tech support on the phone.
But if anyone out there has any knowledge that could help at all please let me know. I'm assuming that Linksys isn't particularly familiar with 3CX and that might cause difficulties for them in assisting me.

 

[leejor]

OK, is there a 3102 involved (somewhere) or just the 2102? You are dialling ...9, and expecting to send, what digits (looks like 19) out to Skype.

 

[S-F]

Just a 2102. And I don't know what I'm doing at all. I have tried an enormous combination of rules and calling options. If need be I can produce a concise explanation of the methods I have used.

None the less, Thanks for the reply!

 

[leejor]

What digits do you want to dial on the set and what digits do you want to send out on the Skype trunk?

 

[S-F]

That's a good question. Honestly I'm not sure what the best plan is. Ideally I would dial the 10 digit number preceded by a 1. As far as Skype is concerned, the GUI only demands that I dial the 10 digits and it takes care of the +1 which used to be needed. These are almost 100% calls within the US.

 

[leejor]

Well, I find that going with an access digit, typically "9", will give the flexibility for any future additions.

So you create an outbound rule, call it Skype, that has 91, 12 digits long, strip 1 digit (the 9), and send the remaining out on the Skype trunk. That would send any 91xxxxxxxxxx number dialed from the set out to Skype.

You may also have to tweak the dialplan in the 2102, it previews the number you are dialing an will decide what is valid and when to send the digits to 3CX. Here is one site http://www.netphonedirectory.com/pap2_dialplan.htm (there are a number if you do some searching), that may help. You might not have to touch it to begin with, If it works at first, great, make note of how it is currently so that if you do some changes you can always go back.

 

[S-F]

Thanks for all the help.

So is this set up properly?

 

[leejor]

No, Put the "91" in the Calls to numbers staring with (Prefix)

Calls from extension(s) can be left blank unless you want to limit this rule to only that extension.

Remove the 91 from Prepend, you don't need to prefix the outgoing digits, after you strip off the 9 (that's the 1 digit), you want to send the remaining out "as is:..

 

[S-F]

OK thanks. I got it now I think.

About the dial plan, I followed the guide here http:/ /www.3cx.com/voip-gateways/linksys-3102/ - NO LONGER AVAILABLE for configuring the SPA3102 as an ATA and it says to simply enter [x*] for the dial plan. I can't tell what this will do from reading that guide you linked me to but it doesn't look like much. Will that just allow me to make all of the rules in 3CX instead of tinkering with the 2102? I don't see why I need to tinker with this section at all. Obviously I'm missing something.
And I didn't even think to copy what was originally on there. It was nothing but gibberish to me at the time. If I restore it to factory defaults will that come back?

EDIT:
Well, it's still not working. I dial 91 (are code) (number) and I get the immediate busy signal right off the bat again.

Here's the log:

15:32:14.906  [CM503020]: Normal call termination. Reason: Not found
15:32:14.906  [CM503016]: Call(3): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
15:32:14.906  [CM503014]: Call(3): No known route to target: <sip:[email protected]>
15:32:14.890  [CM503010]: Making route(s) to <sip:[email protected]>
15:32:14.890  [CM505001]: Ext.10: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA2102-3.3.6] PBX contact: [sip:[email protected]:5060]
15:32:14.890  [CM503001]: Call(3): Incoming call from Ext.10 to <sip:[email protected]>
15:31:32.515  [CM503020]: Normal call termination. Reason: Not found
15:31:32.515  [CM503016]: Call(2): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
15:31:32.515  [CM503014]: Call(2): No known route to target: <sip:[email protected]>
15:31:32.515  [CM503010]: Making route(s) to <sip:[email protected]>
15:31:32.500  [CM505001]: Ext.10: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA2102-3.3.6] PBX contact: [sip:[email protected]:5060]
15:31:32.500  [CM503001]: Call(2): Incoming call from Ext.10 to <sip:[email protected]>

EDIT 2:

I just reset the device and there was some complicated dial plan in there so I just left it. And now it works!

Here's what it is:

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

Now I just need to get the email working and record a voicemail greeting.

 

[leejor]

Do some research on the Linksys dialplans, there is a lot of info on line. The dialplan that you had put in was probably blocking your calls. The default plan that you got back after the reset, is a generic North America plan. If it works for you, great. Here is a site that has a bit more info for a time when you feel bored and want to start experimenting. http://www.scribd.com/doc/238209/LinksysSipura-Dial-Plan-tutorial

For the time being, something like this would work for you. If you added a local number access trunk then you would have to add to it.

(*xx|[1-9]xS0|91xxx[2-9]xxxxxxS0)

To record an outgoing VM message, make sure VM is enabled for your extension, then dial 99 (if you've chosen a two digit extension number scheme). Listen to the menu selections, it's in there. If you have problems dialing 99 or any other number(s), then you need to tweak the dialplan in the Linksys.

Do some research, the more you read, the more it will make sense, look over some of the examples.