Cant Open Support Ticket

[scupps]

We are in the middle of a porting and unable to get a support ticket to open. Tried it in both Chrome and Edge and it won't allow me to submit.

We are attempting to restore from a previous provider's self hosted setup to a new 3CX Hosted with a different license key. We attempted to restore but get a warning that the license key is mismatched. The FQDN is also currently different until we do the restore. The only thing that should be changing is the license key when all said and done.

 

[IrinaP_3CX]

@scupps, please double-check which subscription you are trying to open a support ticket for. You can only open a support ticket for a paid subscription.
Are you opening the ticket from your 3CX partner account Support section at the right-top corner menu?

 

[scupps]

Yes it was at the top right corner menu that where I was. It shows we have 5 Tickets Available.

 

[IrinaP_3CX]

Yes it was at the top right corner menu that where I was. It shows we have 5 Tickets Available.

Have you double-checked which subscription you are trying to open a support ticket for?
You can only open a support ticket for a paid subscription.