Can't reset admin pass after v20 upgrade

[JMacayan]

I have just upgraded from V18 - V20 but cannot reset my password for the system owner extension. I have done forgot my password but not receive the email.

The email is unique and has not been on other extensions.

 

[SteveITS]

If you have a backup file, double check the email addresses in the backup's .xml file.

Are you using 3CX's SMTP server?

 

[JMacayan]

I have checked the .xml file and the email is correct. I have reinstalled the 3CX V20 as well after changing the email just incase it is the email but still not receiving the email for an instruction to reset my password.

I'm not sure on the 3CX SMPT server, is there a way to check on the backup?

 

[SteveITS]

In the XML file look for the <mailSettings> section.