Can't Untick "Have 3CX Hosted?" option when trying to renew License for Self-Hosted/On-Premise system

[NetValue]

Hi Team,

I'm trying to renew the license for an existing system we've hosted on our own on-premise server for many years.

However, when I try to renew the license, the page has the "Have 3CX Hosted?" option already ticked, and we can't untick it, which increases the license cost considerably.

We recently (last night) upgraded from V18 to V20, if that makes any difference.

Is there some setting somewhere on our system that I need to set to tell the license system that it is a Self-Hosted/On-Premise system?

Regards
Alex Shepherd

 

[SebastianH_3CX]

Hi Alex

I would be more than happy to assist you further with this. Please could I ask you to email me the license key details to [email protected] and I will advise accordingly.

I would be able to remove the Hosting option manually if need be.

Kind Regards

Sebastian Havvas
3CX Channel Manager - Australasia

 

[NetValue]

I've emailed you the details - thanks

 

[SebastianH_3CX]

Hi Alex

It's only a pleasure,

I have already attended to this and removed the hosting for you once I saw your email. You should be able to renew the license without the hosting costs now. Let me know if you need anything further.

Kind Regards

Sebastian

 

[JulienI]

Hello,

I'm in the same situation, should I wait for the hosted instance to be deleted automatically or should I contact support for this ?

May I also send you an email @SebastianH_3CX ?

Thanks,
Julien

 

[Charles_3CX]

Please contact the appropriate department to answer this query using this form.

 

[JulienI]

Thanks @Charles_3CX, will do it now