Change an existing phone template?

[dandenson]

I can't find an option to change an existing phone's template. Do I have to remove the phone and re-add?

 

[eddv123]

From the extension yes, then re-add with the new template and re-provision. Obviously you will need to load the template into the system (if using a custom template) and FYI custom templates are "un-supported" with 3CX.

 

[YiannisH_3CX]

Hello @dandenson

Please note that if a phone is already provisioned using the default template you need to delete the phone from the extension and re-add it using the custom template. As eddv123 mentioned custom templates are not supported by 3CX but if you are still going to use one please have a look at the following guide on how to correctly create one
https://www.3cx.com/docs/custom-ip-phone-templates/