Solved Change Click2Talk auto generated close message

[aschildmeyerSTR]

Sorry if this isn't the right forum. My marketing team was wondering if we could change the following message after chat is closed.



They feel its a little bit off putting. Something like "Chat session closed" or "Chat session ended" would be just fine. I didn't see anything off hand in the configuration for it to be adjusted. Any ideas?

 

[VasilisV_3CX]

Hi @aschildmeyerSTR,

If your agents use the option (three dots) then clicks "end chat session" the client will receive a message saying "Chat session closed" rather than Chat session was dealt with, at which time they can click Dealt With and the client will not receive the dealt with message.



Click the three dots, then End chat session.

 

[aschildmeyerSTR]

Hi @aschildmeyerSTR,

If you agents use the options then "end chat session" the client will receive a message saying "Chat session closed" rather than Chat session was dealt with, at which time they can click Dealt With and the client will not receive the dealt with message.

View attachment 21440

Click the three dots, then End chat session.

View attachment 21441

Great. Thanks for the Detailed instructions on how to change the exit message.