Change Queue Voicemail for Groups

[greatchoice]

We have an issue where the new language is not taking effect. What we've done

1. Copied the language and called it NEW
2. Uploaded the new files and confirmed they were changed
2. Added a queue, changed the language to the new set
3. Restarted service and even the entire instance
4. Tested and will not change, default voicemail greeting

Please assist

 

[NikolasA_3CX]

Hi @greatchoice

Are you trying to change the language of the voice prompts for a specific queue?

 

[greatchoice]

Its using the voicemail for the queue.

 

[NikolasA_3CX]

From what I can understand are you trying to change the language of the voicemail for this specific queue?
If so to what language are you trying to change the queue voicemail?

 

[greatchoice]

Already past that. It does not want to take. I got it working on another 3cx instance but it was a major hassle. Ive verified that the sound file works via phone play.