Solved Change template/config for only one phone.

[VoIPQZ]

Hello,


I have recently installed a client on 3cx.

They own a few Polycom VVX301, 401 and 411.


Everything has auto-provisioned just fine, no problem whatsoever with the setup.

The problems comes from one of the phone itself. One of the VVX401 has volume issues. Even at max volume, you can hardly hear on the handset, but on speaker it's completely fine. This issue was present prior to the change to 3cx, but was not present prior to the change to their previous PBX (which they've only been on for a month).

I've read some Polycom procedures to modify the config file and enable to go above the default maximum decibel.

Is there any way to push that type of config to only one of the VVX401 through 3cx, and if so, how would I go about it? I assume changing the entire template will also affect the other VVX401s which I wouldnt want... But I also assume that if I only change the setting locally on the phone, it'll get overwrite by 3cx's template?

Here is an example of the setting that I found

https://knowledgebase-iframe.polyco...g the volume level beyond default constraints


Thanks.

 

[JohnS_3CX]

Hi,

Just out of curiosity, have you tried taking a handset and cable from another phone, and plugging it into this phone?

Also, notice that Polycoms have two audio out ports: one for a headset and one for a handset. Check that you're plugged into the right one.

Could be a simple fix if the main hardware board is healthy.

 

[VoIPQZ]

Hi,

Just out of curiosity, have you tried taking a handset and cable from another phone, and plugging it into this phone?

Also, notice that Polycoms have two audio out ports: one for a headset and one for a handset. Check that you're plugged into the right one.

Could be a simple fix if the main hardware board is healthy.

Hello,

I have not tried another phone's cables/handset, but I did make sure it was plugged into the proper slot.

I'll try another cable/handset next time I go to see where the fault lies, good idea.

 

[VoIPQZ]

Hello,

Confirmed that it is indeed the handset having issues, as I tried it on another phone and it was very quiet, whereas another handset on the problematic phone is now working fine.

Stupid question I guess, but can I just use any phone's handset to replace the defective one, or does it have to be a polycom provided handset?


Thanks,

 

[JohnS_3CX]

Hi,

Glad it was a simple issue! I think you will need to use a Polycom handset since other brand/models will not really fit the hook cradle (or possibly be wired differently?).

You could order a new one which will serve you well for years to come, or maybe try for a used one and see how it goes.