Solved Changing inbound caller ID to a different name

[cilcomm]

Hello, all,
I havea customer that would like the inbound caller ID from a specific caller to show a different name in the 3CX system so that agents know the real identity of the inbound caller.
For example: An inbound call from +12175551234 with name of 'Joe Smith'. I need to change the associated name with this number to show the name of 'Company A' to anyone inside teh 3cx system that answers the caller.
It seems theres a way to do this through "reformat inbound or outbound caller id" under the Voice and Chat SIP trunk options but im not sure of the specific syntax in teh reformat to do this. I have reviewed a 3cx thread that addresses reformatting, but it only reformats the number for redial and call back reasons, but not refomatting of the name.
Can anyone help with this reformatting of the inbound caller ID name associated with a specific inbound phone number?

 

[KyriacosS_3CX]

Have they added that number as a contact?

 

[Kevin Attard Compagno]

I might be misunderstanding something here, but isn't this the "Phonebook" function?

 

[bitn2]

I might be misunderstanding something here, but isn't this the "Phonebook" function?

Thats good! Yeah, i think thats the main function of a phonebook.

 

[cilcomm]

Thank you for the suggestion, guys, I let you know if this fixes the issue

 

[cilcomm]

I htink i found hte issue. Someone inside the company took it upon themselves to enter about 60 or so contacts in the phonebook.
There were mulitple entries that had the problematic phone number as office number. The first entry in the phonebook with that phone number is what was showing up in the caller ID for incoming from that "office number".

We are still testing, but this was probably the issue. Thanks again for the gruidance.

 

[cilcomm]

solved!!!!