Changing to Flowroute and DIDs are only routing to Admin account

[tudubster]

Hello everyone looking to try out another SIP provider and outgoing is working great. But for some reason all the incoming calls are being routed to the Admin (first account) account. I have direct DIDs on extensions and nothing is working. I know it is going to the admin account because our mailbox is getting hit with missed calls. It has to be something simple I am missing.

 

[NikolasA_3CX]

@tudubster

Ensure that the DIDs are in E164 format and check again. Also, find below a guide on how to configure Flowroute Sip Trunk.
https://www.3cx.com/docs/sip-trunk/flowroute-usa/

 

[UrielFoster]

Hello everyone looking to try out another SIP provider and outgoing is working great. But for some reason all the incoming calls are being routed to the Admin (first account) account. I have direct DIDs on extensions and nothing is working. I know it is going to the admin account because our mailbox is getting hit with missed calls. It has to be something simple I am missing.

Check the call routing settings for incoming calls on your SIP provider's portal. Ensure that the direct DIDs are correctly mapped to the respective extensions and not all routed to the admin account. Double-check any call forwarding or routing rules set up within your phone system to ensure they are directing incoming calls to the correct extensions.