Chat Content is missing when export/Print

[Sajjad.Khurshid]

In Version 20, when we attempt to export chat logs, the chat content is missing.

This functionality worked fine and displayed all chat content(chat conversations) in Version 18.

Could this be a bug, or are we overlooking something?

 

[Alphabetic]

You will need to click in to a specific chat to export the content.

 

[Sajjad.Khurshid]

You will need to click in to a specific chat to export the content.

Thanks for your reply , but we need to export all chat at once for quality assurance and evaluation purposes.

This was working properly in Version 18 as i mentioned.

 

[Sajjad.Khurshid]

Any solution for this issue @3cx team?

 

[Evolute IT]

Any solution for this issue @3cx team?

Create a script and use the API to export the data in the format you need.

 

[Sajjad.Khurshid]

Any solution for this issue @3cx team?

Create a script and use the API to export the data in the format you need.

How to do this , can you share some details

 

[Evolute IT]

Any solution for this issue @3cx team?

How to do this , can you share some details

You'll need the XAPI, and some API knowledge. If you don't, feel free to reach out. For us it's a very simple script.

 

[Sajjad.Khurshid]

Any solution for this issue @3cx team?

@ChrisC_3CX .

We faced the same issue when update 3cx from v16 to v18 and it was fixed by 3cx in an update.

Kindly confirm , when this issue will be fixed.

 

[Sajjad.Khurshid]

You'll need the XAPI, and some API knowledge. If you don't, feel free to reach out. For us it's a very simple script.

Is the API/XAPI available in Pro License?

 

[Sajjad.Khurshid]

Is the API/XAPI available in Pro License?

?

 

[Evolute IT]

?

Should be. The docs says Enterprise but Nick said on another post that it should work on Pro too using the old method of logging in

 

[Sajjad.Khurshid]

Should be. The docs says Enterprise but Nick said on another post that it should work on Pro too using the old method of logging in

Can you share the docs link?

Thank you

 

[Evolute IT]

Can you share the docs link?

Thank you

2sec of Google...

https://www.3cx.com/docs/configuration-rest-api/

 

[Sajjad.Khurshid]

2sec of Google...

https://www.3cx.com/docs/configuration-rest-api/

Thank you,

I will reachout to you as well to discuss about script for 3cx chat log export