Solved chat - via wordpress plugin to salesforce

[adencool]

i have the wordpress chat plugin installed, talking to 3cx
and the salesforce crm setup including chat

reading the following:
https://www.3cx.com/community/threads/salesforce-integration-chat-set-activity-type-chat.117448/

i have made a few test chats via website
and log is:
2023/02/09 14:18:57.369|592|0009|Trac|CRM: Chat conversation closed, triggering processor
2023/02/09 14:18:57.369|592|0009|Trac|Finalizing TRANSACTION.311
2023/02/09 14:18:57.369|592|0009|Verb|Enqueue Deleted.TRANSACTION.311
2023/02/09 14:18:57.369|592|0009|Trac|---TRANSACTION.311 finished 2.3237ms
data:2.0349ms
Events:0.1755ms
externals:0.1133ms
2023/02/09 14:18:57.370|592|0006|Verb|Dequeue Updated.PARAMETER.2083
2023/02/09 14:18:57.370|592|0006|Verb|Dequeue Deleted.TRANSACTION.311
2023/02/09 14:18:57.371|592|0072|Verb|CRM: Getting pending chat conversations.
2023/02/09 14:18:57.371|592|0072|Verb|CRM: Querying database for pending chat conversations using LAST_PROCESSED_CONVERSATION_TIMESTAMP='0001-01-01 00:00:00.000000+00'.
2023/02/09 14:18:57.372|592|0062|Verb|CRM: Obtained 0 pending chat conversations, processing them.


yet i dont see anychat logs in salesforce? note looking at my user, then activity (as i answered the chat)

any advise?

 

[TheodorosG_3CX]

Can you please clarify if the chat is still an open conversation? Are you selecting Dealt With?

 

[adencool]

this is for a closed chat:


checking in salesforce, user my user - i dont see anthing that relates to dealt with:

am i looking in the wrong place?

 

[TheodorosG_3CX]

The first screenshot is from what the customer will see in the web site.
Where are your chats been routed? Is it in a queue? If you see the chat in the web client are you selecting Dealt With as per screenshot below:

 

[adencool]

ok - chats were routed to a call queue.

i have (on my tests) clicked:
taken then dealt with (which closed and removed them)

on my profile in salesforce - it doesnt list any history for this against my profile?
or do i look else where in salesforce?

 

[TheodorosG_3CX]

the email address of the extension is the same email address of the CRM agent?
Also does the CRM return any match for the chat?

 

[adencool]

yes - email addresses match

on the chat setting - i had only required name, changed this to email / name, and i can confirm that now im seeing chat in salesforce

Thanks

 

[TheodorosG_3CX]

Glad to know the issue is resolved.