In the current version of 3CX, when sending a message in an SMS thread that contains many messages (especially with unread content), the chat panel unexpectedly scrolls to the top of the conversation. This behavior is disruptive and did not happen in earlier versions.
Expected Behavior:
After sending a message, the chat panel should stay at the current scroll position—ideally near the most recent messages at the bottom—so the agent can continue the conversation smoothly.
Actual Behavior:
When a message is sent, the chat panel scrolls all the way to the top (first message in the thread), forcing the user to manually scroll down to continue replying.
Notes:
This behavior was not present in previous versions (not sure which exact one), and is affecting workflow for agents managing large or ongoing chat/SMS conversations.
Expected Behavior:
After sending a message, the chat panel should stay at the current scroll position—ideally near the most recent messages at the bottom—so the agent can continue the conversation smoothly.
Actual Behavior:
When a message is sent, the chat panel scrolls all the way to the top (first message in the thread), forcing the user to manually scroll down to continue replying.
Notes:
This behavior was not present in previous versions (not sure which exact one), and is affecting workflow for agents managing large or ongoing chat/SMS conversations.
