Solved Chrome Extension - Permission Denied

[George_WB]

Hello there,

I have deployed the new Chrome plugin to my company but a single station has an issue where he cannot make any calls from the web browser.
I have attached what he sees and the settings on his browser and extension look fine. Whenever that agent is having a call from his Yealink phone, the phone details are shown normally in the browser extension.

Any ideas?

 

[Constantinos Constantinou]

Hello @George_3CX ,

Please make sure that on that client if you open the following URL:
chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fbaipgmmeifmofkcilhccccoipmjccehn%2F the microphone is allowed.

Let me know if this solve the problem.

 

[George_WB]

Thank you @Constantinos Constantinou
For some reason it seems for that station the microphone was blocked