Cisco 7945g

[JOsh H]

Hi there,

Has anyone been able to get these phones working, and has a guide on how to do so?

I've tried a lot thus far, scrolling through pages and pages on google and coming up empty handed. Provisioning these phones is a pain, so if anyone has a guide on what needs to be done, that would be great.

 

[eddv123]

Are they local or remote phones? In regards to your 3CX system.

Almost anything is possible with 3CX it's just that certain models and setups are supported or un-supported and would require more configuration.

 

[JOsh H]

They are. I managed to work it out, but if I dial a number the phone only calls the first digit. so say the number is 0741 651 284, it calls 0 only. Why would that be?

 

[AramS_3CX]

They are. I managed to work it out, but if I dial a number the phone only calls the first digit. so say the number is 0741 651 284, it calls 0 only. Why would that be?

Hi JOsh H,
How did you provision it? Are you used the custom template?
If so, your custom template must contain the dial plan parameter:
<dialTemplate>cisco_dialplan.xml</dialTemplate>

If it's there, the phone need to load the "cisco_dialplan.xml" file from your provisioning folder:
C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\SECURE-FOLDER

Check if it is there and contains the following:
<DIALTEMPLATE>
<TEMPLATE MATCH="*" TIMEOUT="2" User="Phone"/>
</DIALTEMPLATE>

 

[eddv123]

For the digit dialing 0 issue that is very strange. First and obvious point is a firmware check, make sure you are on the latest however the only thing in 3CX that I am aware of that could effect this behavior is the outbound rule (as you can strip and prepend digits via outbound rules):
https://www.3cx.com/docs/manual/sip-trunks/

Are you dialing out via SIP Trunk, FXO line or ISDN ?