Cisco spa 303 won't provision

[bennyvdl]

i tried all the options manual insert on the phone via webinterface i tried the link http://(internal ip)/admin/resync?(provisionlink)
i have inserted in the webinterface of the phone my auth id password user id and proxy i can see the line on the phone but it wont get registered (no response) what am i doining wrong ?

 

[VasilisV_3CX]

Hi @bennyvdl,

Note that the Cisco SPA 303 only supports local provisioning meaning that the phone cannot be remote to the PBX, as per our Limitations on our guide here: https://www.3cx.com/sip-phones/cisco-spa/

Can you confirm that your phone is local to the PBX?

 

[bennyvdl]

Hi @bennyvdl,

Note that the Cisco SPA 303 only supports local provisioning meaning that the phone cannot be remote to the PBX, as per our Limitations on our guide here: https://www.3cx.com/sip-phones/cisco-spa/

Can you confirm that your phone is local to the PBX?

No the phone is not local to the PBX its running on amazon aws cloud.

 

[VasilisV_3CX]

I see, I believe that's your issue then @bennyvdl.

The only supported way forward is to configure a Site-to-site VPN which will make the PBX 'local' to the phone. Amazon AWS has documentation regarding this.