Class of Service: How-to

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Rob Harvey

Bronze Partner
Intermediate Cert.
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Hello 3CX Community.

There are a few threads (all locked now) asking how to set up a 3CX Calling Class of Service to restrict certain types of calls to extension by groups - but no actual guidance other than "use groups and rules".

So I wrote a guide on how to set one up when I had to do it for one of our customers (mostly so I would remember how I did it for the next time!)

It was written for a customer in Victoria, Australia so the numbering plan won't work for you if you live anywhere else - but I hope it is clear enough that you can use it as a guide for setting up your own local numbering plan.

https://www.itnetworks.com.au/3cx-calling-class-of-service/

Cheers

Rob
 
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