When you connect webchat with queue, 3CX create a new chat room with customer and ALL agents in that queue.
Every time customer or any agent write something in this room, text is sent to all participant of the group. It will be a mess if all agents has several rooms with differents customers from web
Also, if customer is chatting with one agent and press call button the call is distributed according queue strategy. So the call can be answered by a different agent that is not chating with customer. Chat should be routed as calls according Queue strategy. In case that strategy is Ring ALL, first user that answer message must continue the interaction with customer (including voice and video)
I try this several times using wordpress and no-wordpress webpages.
Can confirm that someone could replicate same behaviour?
Every time customer or any agent write something in this room, text is sent to all participant of the group. It will be a mess if all agents has several rooms with differents customers from web
Also, if customer is chatting with one agent and press call button the call is distributed according queue strategy. So the call can be answered by a different agent that is not chating with customer. Chat should be routed as calls according Queue strategy. In case that strategy is Ring ALL, first user that answer message must continue the interaction with customer (including voice and video)
I try this several times using wordpress and no-wordpress webpages.
Can confirm that someone could replicate same behaviour?
