Click2Call gets an ERR_BLOCKED_BY_RESPONSE

[egarciapf]

Hello

We have a hosted 3CX PBX that works just fine! It is integrated with FreshDesk CRM and also works as designed. On FreshDesk when using the Click to Call option I get an error "from" the PBX stating that the webclient was blocked. No IPs blocked found.

 

[edossantos_sipcaller]

Mmmm, that Freshdesk extension has not been maintained in a while. I would use the standard click to call functionality.

 

[egarciapf]

Hi Ernesto

Thank you for the update. Any chance that 3CX team can or will take a look at this? The integration with FD works perfectly. Otherwise, I think it should be removed from FD Marketplace.

 

[edossantos_sipcaller]

I don't think it's worth the effort. 3CX already supports click to call, the same phone number you can see in that side bar is clickable in the main page, and you can do the call with the 3CX client....

 

[egarciapf]

True! And that works! The downside is that you will need to install the 3cx client on the user's device. It's not a biggie, just a bit inconvenient when you have to manage a large environment. Thank you Ernesto

 

[edossantos_sipcaller]

The other extension that you get from the marketplace has the same requirement, it works exactly in the same way, you would need to install the client anyway.

 

[egarciapf]

Noted. Thanks