freshdesk

  1. CRM V20 update8

    Hi, Earlier this week I configured the CRM integration with Freshdesk using the standard 3CX template. Everything was working correctly — tickets were being created automatically without any issues. Last night, the system was updated to V20 Update 8, and since then the integration has stopped...
    • rschoond
    • Thread
    • crm integration freshdesk
    • Replies: 1
    • Forum: SMB

  2. Solved Freshdesk and 3cx V20 Update 8

    Hi, Earlier this week I configured the CRM integration with Freshdesk using the standard 3CX template. Everything was working correctly — tickets were being created automatically without any issues. Last night, the system was updated to V20 Update 8, and since then the integration has stopped...
    • rschoond
    • Thread
    • freshdesk update
    • Replies: 3
    • Forum: SMB
  3. Christian Davies

    Freshdesk CRM Integration with 3cx Stopped Working

    Hi all, I’m running 3CX Version 20 Update 7 on a hosted cloud server and have both call recording and transcription enabled, which are working perfectly fine on the 3CX side. About five weeks ago, we integrated 3CX with Freshdesk for the customer on a trial from Freshdesk, and everything...

  4. Click2Call gets an ERR_BLOCKED_BY_RESPONSE

    Hello We have a hosted 3CX PBX that works just fine! It is integrated with FreshDesk CRM and also works as designed. On FreshDesk when using the Click to Call option I get an error "from" the PBX stating that the webclient was blocked. No IPs blocked found.

  5. Plugin "3CX Click to Call" & 3cx v20

    Hi, Add-on not working: https://www.freshworks.com/apps/3cx_click_to_call/ The problem occurs on 3cx v20. I tried on several PBXs. After clicking the link in Freshdesk, there is an error: "ERR_BLOCKED_BY_RESPONSE" It works when I click "Open in new window". It works fine on 3cx v18. Do you...
    • FrisBy
    • Thread
    • click to call freshdesk
    • Replies: 5
    • Forum: Freshdesk

  6. 3CX and Freshdesk

    Our company call center is currently facing an issue. As our customer call volume has increased, we integrated the 3XC call application with our Freshdesk. Since this integration, we have noticed that when we receive a customer call, Freshdesk does not create a new customer task on the platform...
    • Batzorig
    • Thread
    • call center freshdesk integration crm
    • Replies: 8
    • Forum: Freshdesk

  7. FreshDesk Not Creating A Ticket

    Hey Everyone how are you? I am after some help in regards to our company integrating freshdesk (our CRM) For some reason it won't create a ticket after the call. Can someone help? Thanks

  8. FreshDesk Integration - Ticket Opening on Incoming Call

    Hi, I'm currently running the 3CX pro license and use the 3CX API to integrate with FreshDesk. The issue that I have is its opening a ticket on all incoming calls instead of only opening a ticket for the agent/user answering the call. Meaning, I have 20 agents in the call queue, and the same...
    • Ludi
    • Thread
    • api api crm integration crm freshdesk intergration tickets
    • Replies: 2
    • Forum: Web Client

  9. HubSpot and FreshDesk Integration Issue

    We have been exploring CRMs in our organization over the past few years. It's been a corporate goal for a while, but things have side-tracked forward progress in this area for a while. We first tried FreshDesk as a trial - this was back on a previous 3CX version (probably a 1 or 1.5 years...
    • Scot Busby
    • Thread
    • freshdesk hubspot integratoin
    • Replies: 2
    • Forum: Hubspot
  10. jpskinner

    Freshdesk API - Ticket ID Input

    Hi all, I was wondering if you can assist with the below please. I am trying to make a CFD where the end user enters in their ticket ID, and it will read the tickets status; whether that be pending, open, solved, etc. URI: "https://****.freshdesk.com/api/v2/tickets" (want to then filter by...

  11. 3CX Freshdesk CRM - Call Journalling not woring

    I have 3CX v16.0.1078 on Debian. When an unknown number calls, we get NEW 3CX Contact in the CRM. When we use the web client we get a new window that directs us to Freshdesk with this new contact. However, although enabled. Call Journalling is not doing anything. In Log file...

  12. 3CX interface with FreshDesk/FreshSales

    I have a question regarding 3CX interface with FreshWorks tools. FreshDesk ist a ticketing system and FreshSales is a CRM, both are tools of Indian company FreshWorks. We are going to use both tools starting from August 2020. Every employee in our company would use a 3CX Webclient. Every...
    • Nuriia
    • Thread
    • freshdesk freshsales
    • Replies: 4
    • Forum: Freshdesk

  13. Create ticket during the call

    Hey Guys, I integrated 3cx v16 with freshdesk, and noticed that the tickets are created after the calls are finished. Is it possible to create the ticket during the call ? Is it possible to open the contact page for outgoing calls? Thank you. Eric
    • ericvins
    • Thread
    • crm freshdesk v16
    • Replies: 3
    • Forum: Other

  14. Freshdesk Server Side Integration For Specific Extensions Only

    Hi, I am running a linux instance of a PRO 3CX. I have enabled the freshdesk integration, and it seems that it is organization wide, meaning that any inbound calls to any extension of my business will trigger, and create a ticket within freshdesk. I would like the ticket creation to occur...

  15. Extension can't see Freshdesk integration

    I set the API Key (freshdesk owner) in the management console following the integration 3cx guide. Now I need to allow the extrension to use the Freshdesk but in the Extension menu, Integration tab, if I allow the "Enable integration", I can't find the Freshdesk item: So, is impossible...

  16. Solved Freshdesk/Zendesk server integration appears not to be working

    Hi, I've tried both the Freshdesk and Zendesk server side integrations without success. Saving the credentials in the 3CX dashboard does not give an error but when I make an inbound call with a phone number that's associated with a contact in the CRM, I see the default popup (see below) and...

  17. Freshdesk CRM integration

    Hi, In desperate need of help, supposed to be going live with our 3CX freshdesk integration tomorrow morning but a few of our users are having trouble with the available freshdesk integration. They have exactly the same set up as other users that work fine but whenever they get a phone call it...

  18. Update Plugin CRM FreshDesk,SuiteCrm

    Hi all I have a problem with interface plugin 3cx with freshdesk , default is FreshDesk.zip I want to copy it and rename to FreshDesk2.zip, but when i open 3cx app on my computer, it error : don't see FreshDesk.Zip I know because which i download when open 3cx app is FreshDesk2.zip not...
    • sang
    • Thread
    • crm freshdesk
    • Replies: 2
    • Forum: Freshdesk
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