Client can only access recording as system owner???

[LoctoNathaniel]

Currently have a client who requires recordings, and used to be able to access these on v18, but since v20 they can only access if system owner.

I saw a previous thread discussing this - I'm positive this is not intended behaviour. Can someone advise if this is a bug being tracked? Or do we need to open a bug report for this?

https://www.3cx.com/community/threads/call-recording-access.126469/

 

[Alphabetic]

https://www.3cx.com/docs/manual/access-roles/ would suggest manager and owner can also access recordings.

 

[VoIPTools]

In the web client you can access your own recordings without needing access to the 3CX Console. But if you need access to recordings of other users then you need to give that user the necessary permissions to the management console.

If you are uncomfortable with assigning console rights to users, then you may want to take a look at our 3CX Recording Manager where you have more control over what recordings users can access, and without giving them access to the console.

 

[LoctoNathaniel]

https://www.3cx.com/docs/manual/access-roles/ would suggest manager and owner can also access recordings.

Yes I have seen this however it doesn't not seem to be correct as the recordings could only be accessed as System Owner.
Also find it quite vague overall as there doesn't seem to be documentation for each item listed

 

[LoctoNathaniel]

In the web client you can access your own recordings without needing access to the 3CX Console. But if you need access to recordings of other users then you need to give that user the necessary permissions to the management console.

If you are uncomfortable with assigning console rights to users, then you may want to take a look at our 3CX Recording Manager where you have more control over what recordings users can access, and without giving them access to the console.

Hi, link is broken and also not looking to do 3rd party applications, thank you very much for your input though very much appreciated!

 

[cbroessel]

Has this been resolved? I don't feel comfortable giving an end user system owner rights.

 

[VoIPTools]

Unless I have lost my mind, it seems in V20 that permissions are global. If you are designated as a "Manager", you are a manager for every group? You no longer have the ability to be a user in one group and a manager in another? Is this also true for queues? I'm a bit confused about this...