Solved Compatibility between Server and Android / Iphone app

[azarett]

One of our users accidentally updated his Android app to v16, But the server is only 15.5 - The app failed to provision.
I was able to find legacy app in the play store and successfully downgrade, but that made me wonder..

I am about to update the server to v16. Will the 15.5 ios / android app work with v16 server ?
If not - How do people go 15.5 -> 16 without disrupting mobile clients ? ( I usually tell everyone update mobile first, but I see that wont work here )

Advice ?

 

[JohnS_3CX]

Hi,

Only one user has the app on their phone? Normally all users that have the app will automatically be updated to the V16 one when their mobiles autoupdate all their apps.

Regardless, ask your one user to uninstall the legacy app and get the normal app. Then reprovisioning will only take a second if they open their welcome email on their mobile (or use the QR code from the MC or Webclient as alternatives)

 

[azarett]

I'm not following ANYTHING your saying.
The user is fine, but he CANT use the new app - He needs the legacy app because the new app gives an error when it tries to provision to our 15.5 server. It says its not compatible. thats why I had the user re-install the legacy app. ( He did, and its working fine)

You didn't address the question at all.

My server is v15.5 All of my users have the older / legacy iphone / android app.
Im trying to figure out the best way to update my server without impacting all of my mobile app users.

The specific question is: If I update the server to v16, will the old 15.5 mobile app work ?
I dont want to have to update the server and EVERY users phone at the same time.

 

[AWS2P]

Normally all users that have the app will automatically be updated to the V16 one when their mobiles autoupdate all their apps.

It seems the answer is clearly given no? you have nothing to do, all is done alone automaticly

 

[apostolis_3CX]

I'm not following ANYTHING your saying.
The user is fine, but he CANT use the new app - He needs the legacy app because the new app gives an error when it tries to provision to our 15.5 server. It says its not compatible. thats why I had the user re-install the legacy app. ( He did, and its working fine)

You didn't address the question at all.

My server is v15.5 All of my users have the older / legacy iphone / android app.
Im trying to figure out the best way to update my server without impacting all of my mobile app users.

The specific question is: If I update the server to v16, will the old 15.5 mobile app work ?
I dont want to have to update the server and EVERY users phone at the same time.

The specific answer is Yes.
Legacy android client (16.0.0.35) will work just fine with PBX version 16.0.3.676 so you can go on and Update your PBX.
The android clients will auto update to latest stable version (16.1.0.41) if Playstore autoupdate is turned ON.
If not users will have to do it manually.

 

[azarett]

I cant believe how miss-understood the question is.

My server is NOT 16.0 ANYTHING.So NO, the question is not will 16.0.0.35 work with with 16.1
My question is NOT will clients auto update - They will - But not by my control.

My server is 15.5 I have roughly 20 remote users that all rely on the app. The remote users are all using older client apps. THE QUESTION IS :
When I update the server to the latest build 16.whatever. - Will the old remote clients work or not ( NOT will they eventually update ) I need to know if the moment the server update is complete, will the users on the old app be BROKEN until they update, or WILL MOBILE APP v15.xx work with Server v 16 ?

 

[NickD_3CX]

OK, lets calm down a bit, I think I see where the misunderstanding is.

3CX Android Legacy App version: 16.0.0.xx (or older)
3CX Android NEW App version: 16.1.0.xx (or newer)

So, users that have the Legacy app, when you upgrade the server to V16, these users will be able to connect and will have most functionality (basic call functionality included).
You should however make somehow let the users know that after the server upgrade, they should at some point start installing the NEW App.

Summary:

• When I update the server to the latest build 16, will the users on the old app be BROKEN until they update?
  NO, see comments above though
  
  
• WILL MOBILE APP v15.xx work with Server v 16
  YES, but after upgrade start installing the NEW Android apps of your users for full and ongoing compatibility

 

[azarett]

Thank you Nick !
That is a clear answer.