Solved Conferencing Invite

[Krhunt]

Hi- I noticed on the conferencing calendar invite it list "enter PIN" under joining info. However, when you call into the conference the female announcer says, "enter your conference ID." It's confusing to clients because they start looking for the conference ID and think it's missing since all they see is the PIN code. The language needs to be updated so it's either PIN or CNF ID so everything is uniform. thanks.

 

[VasilisV_3CX]

Hi @Krhunt,

It does mention dial 700 then enter the PIN given. "Employees connected to 3CX can join by dialing 700 and enter PIN XXXXXX", which is only used in Audio Conferences, the joining link is present in Video Conferences.

 

[Krhunt]

I must not have explained what is happening clearly. Yes, the calendar invite will say "PIN" code, but when you call into the conference, the conference voice says, "please enter your conference ID"...she does not say, "please enter your pin code." I'd suggest having a coworker create a test conference so you can to dial into the conference to actually hear it for yourself...

 

[VasilisV_3CX]

Hi @Krhunt,

I understand, why not edit the email template and change the words "conference ID" to "pin code"?

 

[Krhunt]

ohh didn't know I could do that- thanks. I'm not in technical support (I'm in marketing) so I guess I should have reached out to our support team first. Thanks for your help.

 

[VasilisV_3CX]

No problem @Krhunt, I'm glad you'll have this resolved. Feel free to open a new thread if you require any assistance.