Configure Silent Ring in Group

[cdeacon]

I have tried to permanently silence the handset ring in two radio studios which belong to a ring group (all ring) setup, without success. Set silent ring on the extensions in 3cx, and on the phone software but no change. How can I set the default ring to silent ring in the group?

On premise v18.0 u8(939). Polycom VVX handsets.

 

[Alejandro_3CX]

Hi @cdeacon the default ring tone set in the extension ---- phone provisioning will apply for those calls coming from another user extension.

If the calls are coming from external, queue, ivr for example then the phone will use a different ringt tone such as ringer10, ringer 11 or ringer 12 for example, these are already set in the template and can not be modified.

For further assistance with those phones please enter in contact directly with Polycom.