ConnectWise - Enable Contact Creation

[flyford]

Hi All

I have setup the integration between 3CX and ConnectWise. When a know number calls, the details show up in ConnectWise as a call log. However, calls from unknown numbers are not listed within the CRM anywhere.

My understanding was "Enable Contact Creation" would solve this.. so every time a call came in, a new contact would be created. This is not working.

I have manually created the contacts after the call.. is there a way to pull the call log from 3CX again, therefore updating the activity in CW?

Any assistance would be appreciated.

Thank you

 

[edossantos]

My understanding was "Enable Contact Creation" would solve this.. so every time a call came in, a new contact would be created. This is not working.

Indeed this should solve the issue. If you're having problems with contact creation, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, then make a test call and check the 3cxSystemService.log file. All the interactions between 3CX and the CRM will be there, so any error creating the contact will be visible there.

I have manually created the contacts after the call.. is there a way to pull the call log from 3CX again, therefore updating the activity in CW?

No, once the call has ended, you have no way to send the information again to the CRM.