Continue Ringing Queue When Agents Logged Out

[armour]

Hi there,

I have a lead resource that requires I ring queue calls for a minimum of 15 seconds regardless of whether there is someone logged in to the queue. If there are no agents logged into the queue currently it follows the timeout procedure, which ends up at a voicemail. Is there any way to get around this feature?
I tried transferring the queue to a ring group but this also goes to the "destination if no answer" immediately if all of my agents are set to "Away".

Thanks

 

[YiannisH_3CX]

Hello @armour

You can create a dummy extension and set it to available and logged in the queues at all times with specific office hours for that extension.
This way the queue will always ring. Hope that helps

 

[armour]

Thank you for the suggestion, I've implemented your solution and am watching to see if it solves the problem.

Thanks