CRM Contacts still showing even though the Hide option is enabled.

[eig-support]

We are currently running V20 Update 3 and using Windows Softphone V20.0.580.0 and although having the option 'Hide CRM contacts from 3CX Apps company phonebook' disabled (see below), the contacts are still visible on the Windows Softphone, Android and IOS Apps under the All option.



Has anyone else come across this issue?

 

[Evolute IT]

You can also simply disable the sync of contacts and then clear them from the phonebook. This way they will never appear.

Note that if you use a supported CRM, they can all do text search so CRM contacts might appear when dialing or searching.

 

[eig-support]

'disable the sync of contacts' - do you mean the below option in the Integration Menu? Thanks

 

[Evolute IT]

'disable the sync of contacts' - do you mean the below option in the Integration Menu? Thanks

View attachment 44513

Yes

 

[eig-support]

Thanks for the information, we will check this route.

In the meantime though, I find it strange that when 'Hide CRM contacts from 3CX Apps company phonebook' is enabled, the CRM option is only removed, but the CRM contacts are still visible under the All option. My understanding is that if this option is enabled, CRM contacts should never be shown, irrespective of the option selected in the drop down. Any thoughts? Thanks

When not selected:


When Selected:

 

[edossantos_sipcaller]

Looks like a bug. I would open a support ticket to report it, so it can be fixed.

 

[eig-support]

Thanks. Appreciated