Hi
We have done integration with a locally built help-desk and ticketing system. We have managed to get screen pop on web browser by calling up url on webclient by configuring integration
Auto launch a Custom Contact URL using variables.
We wish to use the centralized "Automatically open Contact URL when CRM Integration is Enabled" and configure the url on the 3CX.
How do we go about it. We simply want the url to be launched when a call is answered without configuring the string on each agents browser.
Any help will be appreciated.
TimoM
We have done integration with a locally built help-desk and ticketing system. We have managed to get screen pop on web browser by calling up url on webclient by configuring integration
Auto launch a Custom Contact URL using variables.
We wish to use the centralized "Automatically open Contact URL when CRM Integration is Enabled" and configure the url on the 3CX.
How do we go about it. We simply want the url to be launched when a call is answered without configuring the string on each agents browser.
Any help will be appreciated.
TimoM
