Custom Rest API CRM Integration

[noob-integrator]

Hello, 3cx community,

I'm new to 3CX integration. I'm currently building a CRM in python API.

I've created a CRM template and a python API for integration.

• 3CX makes a call to search for a contact by number. Because initially, my CRM database is empty it returns nothing.
  • I've tried returning a 404 error code.
  • I've also tried returning empty JSON object with 200 return code.
  • I'm getting this error when I tried to execute "Test" at the time of CRM template setup on 3CX settings. Which is expected I think because I'm returning 404 error when contact not found.
  • 
• But CRM is not making API call for contact creation.
  • My assumption is once 3CX sends a request for contact search and it does not find anything it should request for contact creation.
• 3CX is also not making requests for Call Journaling and Chat Journaling.
  • My assumption is that that's because of failure in previous stages.

Kindly correct me where ever I'm wrong in my understanding. Also, I have the following question:

• What should be my response and response code when contact is not found in CRM?
• Will 3CX will make a call for contact creation, or my API should automatically generate a contact when not found?
• Is there anything wrong with my CRM template? (Please find attached XML file)
• Are there any examples of CRM integration code in Java/Python/etc?
• Is there any document that specifies what should be the response from CRM?
  • I know this (https://www.3cx.com/docs/server-side-crm-template-xml-description/) document but it does not specify what CRM should send as response in each scenario.

Thanks in advance for any suggestion/guidance.

 

[noob-integrator]

Here is what message I'm getting when I return 200 error code with contact not found message.