Customer identification without login

[ewconnect]

We are integrating the 3cx Live Chat into a portal, but we have noticed a significant shortcoming in our opinion.In essence, there is no way to perform customer identification programmatically (i.e., via code).The use case is: I add the live chat to my portal. When a user arrives on the portal and wants to write to me, I can request the customer's name and email to know who I am talking to.This works fine as long as we are talking about leads, but when the customer authenticates in the system, it is inconvenient to ask them to enter their name and email. We already have that information, and what we need is a chat function that allows us to pass that information to recognize the customer without them having to enter any data.