Cyberdata to Webclient Video Call

[contoured]

I've successfully configured a Cyberdata 011410 SIP h.264 Video Outdoor Intercom to register with 3CX. I'd like for it to make video calls to an extension using the 3CX web client. However, when I press the button to initiate a call there's no video coming from the Cyberdata. Instead it attempts to load video for a brief moment and just shoes a gray screen. Any suggestions?

I have verified that video calling works between two web client extensions.

 

[VasilisV_3CX]

Hi @contoured,

Have you checked that both extensions have 'PBX Delivers Audio' off, as well as 'Call recordings' off?

Also can you test by leaving the video call running for a minute?