D785 Provisioning issue with stun and UDP

[Jaisal]

Hi,

I am setting up new Snom D785 Phones with 3CX 18.0 (Build 908) and configured the phone for auto provision. After reboot the phone not getting registered with UDP and the setup shows as below.




I had to setup to TCP and STUN as below to work correctly. The problem is when the phone reboots, it is returns back the original config and not getting registered again.
Is there anyway to solve this issue or any method to fix TCP and STUN from 3CX ?




Thanks,
Jaisal

 

[SnakeRiverWebDevelopment]

Try going to Advanced then Update, Setting URL put in provisioning link and reboot

 

[Jaisal]

It is already there..

 

[JohnS_3CX]

Hi @Jaisal

According to your description it sounds like something is not configured right.

Please read the below threat first, and provide us with as much info as possible like the example so we can understand the case better: https://www.3cx.com/community/threads/post-in-relevant-category.115838/