D862 disable BLF keys autohide on incomming call

[ArneDery]

Hi,

when there is an active call on a snom D862, then the BLF keys autohide.
This is not always wanted as you can quickly transfer by use of these BLF keys.

We've found an option in the menu of the device to disable the auto hide:
settings - preferences - programmable keys - programmable feature keys - pfk display options - auto hide on call screen (place value to: off)
This fixed the problem for us.

however after the device resynces with 3CX the template of the snom devices re-enables the option to: on.
We've been looking through the template for the snom devices but do not seem te be able to find the right entry to disable this.

Does anyone have a clue on where to look?

 

[ArneDery]

Hi all,

just an update on the question above.
We've checked in with SNOM and asked on were to find the parameter in the template.
See info below:

Auto-hide on call screen is equivalent to the setting smartlabel_call_default.
Off is mapped to the value Full in smartlabel_call_default

the corresponding code in the 3cx templates is the following:

{IF ua=snomD862,snomD865}
<custom_bg_image_url perm="">%%PROVLINK%%/%%logo%%</custom_bg_image_url>
<user_xml_screen_url idx="1"perm=""></user_xml_screen_url>

<smartlabel_idle_default perm="">full</smartlabel_idle_default>
<smartlabel_idle_expanded perm="">full</smartlabel_idle_expanded>
<smartlabel_idle_trigger perm="">Px_short_press</smartlabel_idle_trigger>
<smartlabel_call_default perm="">short</smartlabel_call_default>
<smartlabel_call_expanded perm="">full</smartlabel_call_expanded>
<smartlabel_call_trigger perm="">Px_short_press</smartlabel_call_trigger>
<smartlabel_dismiss_timeout perm="">2</smartlabel_dismiss_timeout>
{ENDIF}


In your case, it will be enough if the setting smartlabel_call_default is changed to full!

so for anyone who is looking for this. above works. (We've not messed with a SNOM D862 which is set to be router phone, just to be safe on the router part vs custom templates)