As well as having time-based routing in the departments and a level of date-based routing alongside the ability to be able to send internal calls to the department.
This could be used to perform a date based out of hours rota without having to create a CFD which will be much more user-friendly and manageable.
I was thinking something along the lines of
Department 1 1st week of the month route to extension
Department 2 2nd week of the month route to extension
Department 3 3rd week of the month route to extension
(or/and having the option of specifying a date range something similar to that of the holiday's function, which could use the per department Holiday function if internal calls could be routed to the department group)
Then for out-of-hours calls, we could send the call to a queue to which we could add the various departments to and following the rules in the department would determine which extension would be called at the given date and time which would allow fo the building of an on-call rota without the need to create a CFD which would need to be updated monthly or to create a CFD with a database link.
Call flow idea
External number calls in >> hits out-of-hours routing >> out-of-hours queue is called >> out-of-hours queue calls to multiple departments, depending on department date and time config then calls the available phone as configured in the rota.
This could be used to perform a date based out of hours rota without having to create a CFD which will be much more user-friendly and manageable.
I was thinking something along the lines of
Department 1 1st week of the month route to extension
Department 2 2nd week of the month route to extension
Department 3 3rd week of the month route to extension
(or/and having the option of specifying a date range something similar to that of the holiday's function, which could use the per department Holiday function if internal calls could be routed to the department group)
Then for out-of-hours calls, we could send the call to a queue to which we could add the various departments to and following the rules in the department would determine which extension would be called at the given date and time which would allow fo the building of an on-call rota without the need to create a CFD which would need to be updated monthly or to create a CFD with a database link.
Call flow idea
External number calls in >> hits out-of-hours routing >> out-of-hours queue is called >> out-of-hours queue calls to multiple departments, depending on department date and time config then calls the available phone as configured in the rota.
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