Solved DDI not calling

[dylanp1702]

Hello,

I have a 3CX phone system that is set up with DDI's however, when I call the DDI it goes to the Receptionist's message but before it can go to the extension it cuts off. Does anyone know what is causing this and how to fix it.

Kind Regards,

Dylan

 

[AWS2P]

You fix it ?

 

[dylanp1702]

if extensions Agent of Q 803 are not loggedin , the calls go directly to no answer direction, if this is set to end call, that's why it hang up without ringing

Thank you, it was because the phone was trying to go to extension 803 which wasn't logged in!

Kind Regards,

Dylan

 

[AWS2P]

Well done Dylan

 

[FS_Mathieu]

Triple support is really efficient :')

 

[AWS2P]

Yes we are racing to solve