Default mode of softphone

[apitsos]

Hi there!

I am facing a very common problem. The softphone is by default on the "Softphone" mode. In cases where a user has a hardware IP Phone (from Yealink, Fanvil, or whatever) and a softphone on his computer, sometimes prefer to put the softphone into the "Deskphone (CTI)" mode for obvious reasons. The thing is that after a restart of the softphone application or the computer the mode returns into the "default" status, which is "Softphone".

Is there a way to change the default status into "Deskphone" or even better to configure the application on a way to "remember" the last setting?

I am looking forward for your quick and accurate answers.


With kind regards,
Angelos Pitsos

 

[Saqqara]

Have you tried to change the default mode of the 3CX withing the management console

Select the extension under Users - Phone Provisioning - select 3CX App



Can can select IP Phone or Softphone

 

[apitsos]

Hi @Saqqara!

Thanks a lot for the tip. Unfortunately I can't check it right now, because I don't have yet access to the Management console. But I will check it as soon as I have access or I will ask the responsible person to check it.


With kind regards,
Angelos Pitsos

 

[VasilisV_3CX]

Sure thing @apitsos, keep us posted!