Default Ring Tones

[PatP]

Good day,
I am running the Hosted By 3CX platform with a SBC computer setup on the local network. I am using Yealink and Grandstream phones. On both types of phones I have been trying to update the "Default" ring tones that 3CX provides ( Phones-->Phone Provisioning-->Options-->Configure default ringtone) without any success. Presently its setup for Ring1.
What I would like to do is to have the option of selecting a different ring tone than the default "Ring1" ring tone that the phones gets provisioned with from 3CX. I have read a number of other users attempt to do this with out much success.
Again all I want to do is be able to choose another ring tone when a call comes in.
Can anyone provide a solution? I find it interesting and some what frustrating that this feature is not as easy as it should be, its a common question I get asked by all my clients.
Thanks again for your replies!

 

[NickD_3CX]

The option for selecting the default ring tone in the menu you mentioned sets the ringtone for extension to extension calls.
Remember that after changing this value, you need to reprovision those devices from the "Phones" node in the Management Console.

External Incoming calls to an extension have a fixed ring tone and that option does not change the ringtone for this scenario.

Just to be sure I understand, when you change the ringtone, does it change for extension-to-extension calls?

 

[PatP]

Thank you for the reply.

Yes, extension-extension ring tones do change when I change the default ring tones and re-provision the phone.

 

[NickD_3CX]

The default ringtones for incoming calls from External Numbers is hardcoded in the templates so unfortunately these cannot be changed without custom templates.
Bear in mind that 3CX does not provide support for Custom Templates.

As a side note though, you can customize also the Ring Tone for incoming calls that go through a Queue.