Defining ooo to different users

[Canbgiray]

Hello, I have a business with 9 users. These 9 phones all have different working hours.
How can we define user-based OOOs for them? I'm new to the forum so I apologize if this is in the wrong place.

 

[Alejandro_3CX]

Hi, if you edit the user extension ---- go to the scheduled tab and there you can set the specific hours for that user

 

[Canbgiray]

Is it done from the admin console or can it be done only from the portal?

 

[Alejandro_3CX]

admin console ----- users

 

[Canbgiray]

When the company was first opened, the person who opened it did not give me an admin console, so I can only access the portal part, so I asked if I can do it from there, if possible.

 

[Canbgiray]

I was told that I do not have an admin panel because my system is on my own server and not in the cloud.

 

[Curtis C]

Thats not true. Every system has an admin panel. You just have to have the correct role assigned to you. If you have the correct role assigned look at the bottom left you should see Admin

 

[Canbgiray]

Thats not true. Every system has an admin panel. You just have to have the correct role assigned to you. If you have the correct role assigned look at the bottom left you should see Admin

 

[Curtis C]

It would be nice if you had said you were on V18. That is the "Admin Portal" on V18. You need to update to V20. Update and people can better help you out

 

[Canbgiray]

It would be nice if you had said you were on V18. That is the "Admin Portal" on V18. You need to update to V20. Update and people can better help you out

I don't know which version it is in, unfortunately I am an end user, I am trying to figure it out.

 

[SteveITS]

What does it show on the Dashboard?

v18 is long past its official EOL. See https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/ (may have outdated points about features that have been added in the last 1.5 years) and https://www.3cx.com/blog/news/v18-push-extended/ namely the end of mobile push in 20 days and the end of license reactivation next month.

 

[Canbgiray]

Hi, if you edit the user extension ---- go to the scheduled tab and there you can set the specific hours for that user

View attachment 48906

After update to v20 ı see this step and configure it like this but i test before 12pm on local phone but it calls.

 

[AC_IT]

Hi @Canbgiray, hope you are well!

If you configured these settings today for example, and completed your testing straight after, the extension has not gone past the end of day time so would not have set itself to do not disturb.

What you will find is at 8PM this evening the extension will switch to DND, and should you try your testing again in the morning before 12PM, the extension will not receive the call. This is on the assumption you have no exceptions listed for the extension.

Hope this helps!

 

[Canbgiray]

Hi @Canbgiray, hope you are well!

If you configured these settings today for example, and completed your testing straight after, the extension has not gone past the end of day time so would not have set itself to do not disturb.

What you will find is at 8PM this evening the extension will switch to DND, and should you try your testing again in the morning before 12PM, the extension will not receive the call. This is on the assumption you have no exceptions listed for the extension.

Hope this helps!

Hi

Yeah this work like this today ı checked thanks. But one more question for this it says voicemail is closed for this extansion. But i have a ooo message recorded .

 

[AC_IT]

Hi

Yeah this work like this today ı checked thanks. But one more question for this it says voicemail is closed for this extansion. But i have a ooo message recorded .

Hi @Canbgiray,

Glad it worked this morning! Regarding the voicemail, I am assuming you have called a direct dial for a specific user extension, in which case you need to ensure voicemail is enabled for that extension: Admin > Users > Go into Extension > Voicemail > Enable Voicemail box to be ticked.

You'll also need to ensure you have selected your "Email Options" choice too, depending on your preferences.

 

[Canbgiray]

Hi @Canbgiray,

Glad it worked this morning! Regarding the voicemail, I am assuming you have called a direct dial for a specific user extension, in which case you need to ensure voicemail is enabled for that extension: Admin > Users > Go into Extension > Voicemail > Enable Voicemail box to be ticked.

You'll also need to ensure you have selected your "Email Options" choice too, depending on your preferences.

I do not want voicemail. I want the out-of-hours announcement I specify to be played outside of all hours.

 

[AC_IT]

I do not want voicemail. I want the out-of-hours announcement I specify to be played outside of all hours.

Hi Canbgiray, it sounds like you could be routing the number to an extension if you are receiving a voicemail prompt.

Review the incoming call destination, and follow the call route to identify where this is landing. It sounds like you want it to play your recorded message and then end the call - of which you should be able to see options "When office is closed route to" in either the ring group or call queue options, and you can toggle the "Play Announcement" option to play your message then set to "End Call".

3CX references on call queues and ring groups here: https://www.3cx.com/docs/manual/call-center-queues/

Hope this helps!

 

[Canbgiray]

Hello, my main problem has been solved, but I want to do something different. Normally, the business opens at 9 a.m., but there are different sections, and the main switchboard, where the phone is located, opens at 10 a.m. The out-of-office voicemail rings until 9 a.m., which is correct, but as I said, after 9 a.m., the switchboard shouldn't receive calls until 10 a.m. How can I forward them to someone else?

 

[KyriacosS_3CX]

Define user specific hours.