Delayed email notification when Queue Call is lost

[Kwang Mien]

Hi All,

We have a user who is the queue manager but whenever there is a lost call in the Queue, she will receive the "Queue call lost" email notification 7 to 8 hours later.
3cx SMTP Server is used to send email notifications.

Can anyone advise what could possibly be the issue and how it could be resolved ?


Thanks.

Regards,
Kwang Mien

 

[Alejandro_3CX]

Can anyone advise what could possibly be the issue and how it could be resolved ?

I wonder if this only happens with that email address, did you try using a different email like @gmail.com and validate if you have the same result?