"Delayed" Hold Music when doing Blind/Att. transfer in webclient

[phiIT]

Hello,

we've recently upgraded to V18 U1 (Build 237).

Since then, whenever we're trying to transfer a call (blind or attended), the caller will be put on hold and hear the Hold Music only after we've dialed the number, that we're trying to transfer the call to.

Before, it was as soon as we clicked on either Blind Transfer or Att. Transfer.

While it's only a minor issue, this is a bit annoying and irritating, for both the caller and for our users, since the caller can now hear our users trying to search and dial the number of the colleague they're trying to reach.

We can confirm that this happens on our own 3CX installation, and for another customer as well, that we upgraded to V18 U1 (Build 237).

Is there any way to change this back, so that the initial caller will be put on hold as soon as we click on Blind/Att. Transfer?

Kind regards
phi

 

[VasilisV_3CX]

Hi @philt,

Before, it was as soon as we clicked on either Blind Transfer or Att. Transfer.

I've tried this on v16 and it's the same. You can still hear the post until they hit enter after the number.

You can however hit the hold button before transferring if you'd like.