Solved Deleting 3CX StartUP PRO instance

[U-A]

Has anyone had an issue deleting a 3CX StartUP PRO instance. Can't seem to find the usual stop/delete options. I need to get a new instance up w a standard paid license but cant do so bec client has email registered to old account. Is this a known issue? Am I missing something?

 

[Evolute IT]

For StartUP, you can only delete the subscription. Not "stop" it as it runs on shared systems.

You need to go into the portal, login using the subscription owner's account and then delete it.

Worst case, just go and buy your new license. Old StartUP instances without activity will probably get auto-deleted at some point.

 

[U-A]

For StartUP, you can only delete the subscription. Not "stop" it as it runs on shared systems.

You need to go into the portal, login using the subscription owner's account and then delete it.

Worst case, just go and buy your new license. Old StartUP instances without activity will probably get auto-deleted at some point.

Thank you!

I don't get why they would do that...there really should be a way to delete like any other instances that I am a partner for..

 

[GeorgeP_3CX]

Hi @U-A,

Please note that 3CX StartUP Pro instances can be deleted from https://portal.3cx.com, provided that you have logged in with the email address configured in the Registration section.(owner of the subscription)

 

[U-A]

Hi @U-A,

Please note that 3CX StartUP Pro instances can be deleted from https://portal.3cx.com, provided that you have logged in with the email address configured in the Registration section.(owner of the subscription)

View attachment 33672

Thank you! all good! It worked