Solved DEPARTMENTS EDITING IN 3CX V20

[Tycoon Master]

Hello,
Has anyone tried the editing department for already existing users in 3CX V20? For the new users the drop down is working but for already existing users it only has the DEFAULT without the other departments. Is there a way to do it or I have to delete and create the etensions again?

Its a 3CX PRO Edition.

 

[YiannisH_3CX]

The default is the only group they are part of. To add them to a new department you need to navigate to Departments / Edit the department you want and add the users to that department.
Now going back to the user, the drop down should contain all departments the user is part of.

 

[Tycoon Master]

The default is the only group they are part of. To add them to a new department you need to navigate to Departments / Edit the department you want and add the users to that department.
Now going back to the user, the drop down should contain all departments the user is part of.

Thanks, however this works only for new users. For already existing users the dropdown has no other departments when one tries to edit the user to change the department. For the new users being created the dropdown has all the departments.

 

[YiannisH_3CX]

Did you add an existing user to a second department like I described? You cannot add an existing user to a department from the user menu. You can only add them to departments from the Departments menu. When doing so the departments that user is a member off will appear in the dropdown.

When adding a new user the dropdown will show all departments so you can select the correct one. Once you save the user only that department will remain in the dropdown. To add them in a second department you will need to follow the same procedure as above.

Hopefully this makes sense.

 

[Tycoon Master]

Did you add an existing user to a second department like I described? You cannot add an existing user to a department from the user menu. You can only add them to departments from the Departments menu. When doing so the departments that user is a member off will appear in the dropdown.

When adding a new user the dropdown will show all departments so you can select the correct one. Once you save the user only that department will remain in the dropdown. To add them in a second department you will need to follow the same procedure as above.

Hopefully this makes sense.

Thanks. It makes more sense.

 

[Tycoon Master]

Thanks. It makes more sense.

It has worked perfectly now. You can mark this as solved. Thanks

 

[YiannisH_3CX]

Glad we could help