desk phone doesn't accept calls when cell phone is in use

[shokhen]

a customer of ours is experiencing a problem-
they have the 3cx android app on their phone as well as a desk phone at the office.
while in the office, they receive phone calls regularly on their phone as well as office calls.
so far it worked fine with no problem.

in the last week, whenever they were having a call on their mobile phone (regular call, not even on the 3cx app),
and someone is trying to reach their extension (both internal and external)- it shows "busy" and hangs up.
only this specific extension is having this problem as a few other workers in that office have the same setup and have no problem.

what we want to happen:
when they are on a regular call, the app will ring normally, either only on the desk or on desk and mobile doesn't matter.
the problem is the fact that regular cell calls show in 3cx as busy.

I have tried deprovisioning, and I know they can deactivate the account on the phone while in the office,
however the nature of their work is not a desk job but a mobile one throughout the office and they require the use of the phone app during office hours as well as off.

 

[shokhen]

well I solved it on my own
apparently the phone itself was blocking the calls to the extension.
after revisiting the app permissions on the phone. problem went away

 

[jed]

in the last week, whenever they were having a call on their mobile phone (regular call, not even on the 3cx app),
and someone is trying to reach their extension (both internal and external)- it shows "busy" and hangs up.

If this is right, then 3CX has been listening to many wishes as if someone is on a regular CellPhone call, he is really busy, and doesn't want to be disturbed by an overlaying 3CX App / Deskphone call attempt.

So I´m sorry to say, but thank you to 3CX.

 

[fxbastler]

Today I happened to experience it myself and can partially confirm it: current Android 14 with 3CX app v20.1.0.37.

During a phone call via mobile network, the 3CX app does not call. Works perfectly, thank you.

But: during a phone call with the 3CX app, an incoming mobile call still rings. It would be nice if you could somehow set what should happen then.

I know it's a complex topic to manage other calls on a smartphone, but it's a very frequently requested feature.