(BTW I am not a free user, I have 14 3CX licenses, but i cant figure out how to get that assigned to my forum account.)
Are these supposed to do anything when no DID is assigned to that same Call Handling object?:
For example: if I have DigitalReceptionist1 with a DID assigned to it, that DR has a menu option to forward to DigitalReceptionist2, and DigitalReceptionist2 is in its own unique department, that is currently on holiday.
If DR2 has 'Destinations:WhenOnHolidayRouteTo' configured to play a prompt or route somewhere on holidays. And I then call to the DID of DR1, choose the menu option to get forwarded to DR2 (and the department DR2 is assigned to is on holiday), it still gets treated as if its not on holiday.
Is this intended behavior? I hope not because it would be VERY useful to me if i could use destination routing like that without a DID assigned to it.
Because we only have 1 DID, but 2 departments of which one is on holiday and another is not.
Are these supposed to do anything when no DID is assigned to that same Call Handling object?:
For example: if I have DigitalReceptionist1 with a DID assigned to it, that DR has a menu option to forward to DigitalReceptionist2, and DigitalReceptionist2 is in its own unique department, that is currently on holiday.
If DR2 has 'Destinations:WhenOnHolidayRouteTo' configured to play a prompt or route somewhere on holidays. And I then call to the DID of DR1, choose the menu option to get forwarded to DR2 (and the department DR2 is assigned to is on holiday), it still gets treated as if its not on holiday.
Is this intended behavior? I hope not because it would be VERY useful to me if i could use destination routing like that without a DID assigned to it.
Because we only have 1 DID, but 2 departments of which one is on holiday and another is not.
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