Dial 0 routing

[voxclear]

I am drawing a blank on this. Small hotel just upgraded to v20 and asked me how to change the routing for when a room dials '0'. Options > Allow Direct Sip Calling is enabled. What else? Thx

 

[Charles_3CX]

This is simply done under the user's settings, Options tab, in the SIP ID section (set this to 0). Then, under the system options, ensure that you have enabled the option for 'Allow Direct SIP calling'.

 

[voxclear]

Got it, thx. If you want to route it to a Ring Group, I suppose you would need to create an extension that would get the 0 SIP ID and forward all calls to the RG?

 

[leejor]

Exactly. A SIP ID, which is used to route, can only be assigned to an extension.